Terms of Service

1. The service

EdgexCRM provides a workspace for managing leads, customers, properties, site visits, follow-ups, tasks and team activity, along with email, SMS and WhatsApp communication tools. Features may change over time, and we will tell you about material changes that reduce the core functionality you rely on.

2. Accounts and security

You must provide accurate information when you create an account and keep your log-in details confidential. You are responsible for all activity under your account and for the actions of users you invite to your workspace. Tell us promptly at info@edgexcrm.com if you suspect unauthorised access.

3. Subscriptions and billing

Paid plans, their prices and their limits are described on our Pricing page and in your order. Fees are charged in advance on the billing cycle you choose and are non-refundable except where required by law or stated in your order. We may change prices with advance notice before your next renewal.

4. Your data

You own the data you store in EdgexCRM, including your leads and customer records. You give us permission to host, process and back up that data only as needed to provide the service. Our handling of personal information is described in our Privacy Policy. You are responsible for having a lawful basis to collect and contact the people whose information you store.

5. Messaging and campaigns

You must use email, SMS and WhatsApp features in line with applicable law and with the policies of the messaging providers, including Meta’s WhatsApp Business Policy. This means only messaging people who have agreed to be contacted or who have an existing relationship with your business, honouring opt-outs, and using approved message templates for WhatsApp messages sent to people who have not messaged you first. We may suspend messaging features if they are used in breach of these rules.

6. Acceptable use

You agree not to:

• use EdgexCRM for anything unlawful, or to send spam or unsolicited messages;
• upload malicious code or attempt to gain unauthorised access to the service or other users’ data;
• reverse engineer, copy or resell the service except as permitted by law;
• interfere with the service’s performance or security, or overload its infrastructure.

7. Intellectual property

EdgexCRM, including its software, design and branding, belongs to Edgex Crm or its licensors. These Terms do not transfer any of those rights to you. You keep ownership of the content you upload.

8. Suspension and termination

You may stop using EdgexCRM at any time. We may suspend or terminate an account that breaches these Terms, after notice where practical. After termination you may export your data for a limited period, after which we delete it, subject to any legal retention obligations.

9. Disclaimers

The service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, and third-party services such as messaging providers may affect delivery of messages sent through the CRM.

10. Limitation of liability

To the maximum extent permitted by law, Edgex Crm is not liable for indirect, incidental or consequential losses, and our total liability is limited to the fees you paid us in the twelve months before the claim arose.

11. Governing law

These Terms are governed by the laws of [GOVERNING LAW AND JURISDICTION].

12. Changes to these Terms

We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, notify account owners before they take effect. Continued use of EdgexCRM after a change means you accept it.

13. Contact us

Edgex Crm
A-21 C Block Saket New Delhi
Email: info@edgexcrm.com