Refund Policy

1. General policy

Subscription fees are charged in advance for the billing cycle you choose (monthly or annual) and are non-refundable, including for any unused portion of a billing cycle after cancellation. This is standard practice for software subscriptions, since the plan and its usage limits are made available to your workspace for the whole cycle regardless of how much of it you actually use.

2. When we do issue a refund

We will refund a payment where:

• You were charged more than once for the same billing cycle due to a technical or payment-processing error.
• You were charged after a cancellation that should have taken effect before the renewal date.
• A refund is required under applicable consumer protection law.
• We are unable to provide access to the service you paid for due to an error on our part (for example, a workspace that was never provisioned after payment).

To request a refund under any of these situations, contact us at info@edgexcrm.com within 30 days of the charge, including your workspace/subdomain and the payment date. We will review the request and respond within a reasonable time.

3. Cancelling your subscription

You can cancel your subscription at any time from within EdgexCRM or by contacting us. Cancelling stops future renewals — your workspace stays active until the end of the billing cycle you already paid for, after which it will not be charged again. Cancelling does not itself trigger a refund for the current cycle.

4. Plan downgrades and upgrades

Moving to a lower-priced plan takes effect from your next billing cycle, not immediately — we do not refund the difference for the current cycle. Moving to a higher-priced plan may be charged a prorated amount for the remainder of the current cycle, which is itself non-refundable once charged, consistent with Section 1 above.

5. How refunds are processed

Approved refunds are issued to the original payment method used for the charge, and may take a number of business days to appear depending on your bank or card provider. We are not responsible for delays caused by your payment provider.

6. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above when we do.

7. Contact us

Socialize Club Media LLP
Bahera, Madhepur, Madhubani, Bihar, India (847408)
Email: info@edgexcrm.com